
From the
'Table Manners' column at CHOW, By Helena Echlin: Unsurprisingly, baristas at coffeehouses have to
put up with a lot of grumpiness. But baristas have other reasons to
kvetch. The second in a series, this column will explain the four worst etiquette blunders made in coffeehouses.
You
might be thinking, “Why should I worry about this stuff? It’s not my
job to mollycoddle the barista. I am paying them, after all.” But
proper coffeehouse etiquette can have advantages for you, too: Not only
is the barista more likely to remember you and your order, saving you
time, but you may also get a little extra love. Most people have a
neighborhood or workplace coffeehouse where they go again and again.
Wouldn’t you rather it feel like Cheers, where everybody knows your name, versus inspiring a universal eye roll when you walk in? So here’s what not to do:
1. Multitask.
“Customers talking on cell phones or Bluetooth earpieces when they’re
trying to order—that’s the bane of the barista’s existence,” says Dean
Falletti, a barista at Peet’s Coffee in Portland. Instead, put off that
call or text message and take a second to say hello and acknowledge the
barista. Yes, it might seem like basic politeness, too obvious to
mention, but many forget to do it, the same way they forget to
acknowledge toll collectors or grocery store cashiers.
2. Act like you’re in Starbucks.
People often request Starbucks sizes, asking for a venti or grande,
Falletti says. Not only does this make customers look unsophisticated,
but the barista may not understand the lingo or be able to accommodate
the request. James Freeman, owner of Blue Bottle Coffee
in San Francisco, says folks should also forgo the Starbucks attitude:
expecting to have their coffee fine-tuned to their personal
requirements. That doesn’t really fly in the type of coffeehouse that
is growing increasingly common, which focuses on simple drinks made
with high-quality coffee rather than offering dozens of variations. In
such places, which include Four Barrel in San Francisco and Abraco
in New York, you’ll have a better experience if you appreciate what
they’re offering rather than demand a grande vanilla Frappuccino.
3. Bother the barista.
Often, one person takes the order while another makes the drinks.
People often assume that because the latter isn’t directly interacting
with customers he isn’t busy, so if they need to know where the sugar
or the bathroom is, they approach him before anybody else. Actually,
the barista may be juggling a number of different orders in his head,
says Falletti. “They’re focused on making the shots or steaming the
milk right. Then they have to completely derail and focus on the
customer for a second.” If possible, it’s better to ask the cashier or
someone else, like the person busing tables.
4. Rely on disposable cups (and lids and sleeves).
Even if you recycle cups, for the sake of the planet it’s always better
to reuse. Plus, reusable mugs can enliven the barista’s day, Falletti
says. As with bringing your own cup to a cocktail party,
it’s interesting to see what vessels people bring. “There’s always
someone who brings in a weird mug, like one guy always had a mug his
kid made.”
And there’s a perk to being green: Often, the
barista will reward you by filling the mug, no matter what size you
ordered, Falletti admits. “Sometimes you have to go by the book because
the manager is there, but nine times out of ten the barista will charge
you for a small and fill your 16-ounce mug.”
CHOW.com