Wednesday October 6, 2010
Video bloggers have taken to the airwaves with their complaints, among them a pilot who likened it to a jet cockpit mid-flight. Okay, we think that's a stretch, but it's true the bag is louder than most. Even so, has a loud pretzel or ruffled chip ever stopped us from snacking before?
Amy Epstein, managing director of the Americas at ABI marketing public relations, explains that a company's decision to go sustainable involves evaluating how much a consumer is willing to sacrifice for a green product. In this case, she says, if the average consumer were a bit more interested in sustainability, maybe they wouldn't mind the sound. Or maybe Frito-Lay should have tested it out more thoroughly during market research. Companies also have retailers pushing for sustainable products, which they believe is a growing market -- so "there's been a slight shift of focus away from the consumer," says Epstein.
ABI helps sustainable-packaging companies meet their market, so she does applaud the company for raising awareness. This move doesn't mean there won't be another compostable chip bag, just maybe one that isn't so loud.